Microsoft Copilot Telephony Integration Boosting Agent Efficiency with AI Power

Unlock unprecedented contact center performance with the Microsoft Copilot Telephony Integration. This Copilot Stack Game-Changer embeds generative AI directly into the Dynamics 365 Contact Center AI platform, moving beyond simple bots to offer real-time agent assistance, intelligent call routing, and automatic conversation wrap-ups. Experience massive gains in efficiency, like a 31% rise in first contact resolution, by equipping agents with a 360-degree customer view and instant, context-aware responses.

See the AI difference in action! Explore AITechPark for the latest advancements in AI, IOT, Cybersecurity, AITech News, and insightful updates from industry experts!